MISCELLANEOUS
I forgot my password.
Try our "remind password" button. Then you will get your password send to your e-mail.
Is my personal data safe?
Yes! Your personal data is 100% safe. Our service is registered in GIODO. That means that the government approves the way we storage all the data.
How can I subscribe/unsubscribe to get a newsletter?
If you want to subscribe or unsubscribe to the newsletter just log in to your account, than go to "MY ACCOUNT". On the left side you can see a "NEWSLETTER" option, simply click on it. Here you can see a tick box. Just check or uncheck it - then hit save. When you unsubscribe, you won't get any useful information from CraftCv.
ACCOUNT
Is het account op CraftCV gratis?
Ja. Het aanmaken van een account op onze site is geheel gratis.
Kan ik mijn gegevens aanpassen?
Ja, je kunt jouw document eenvoudig bewerken na het inloggen op onze website. Alle content die je invoert, wordt automatisch opgeslagen in jouw account, zodat je niet elke keer hoeft te klikken op "wijzigingen op te slaan". Dankzij het gebruik van de Wizard is het erg leuk en er is geen mogelijkheid om de getypte gegevens te verliezen.
Kan ik de creator testen zonder in te loggen?
Natuurlijk! Je hoeft geen account op de site te hebben om alle sjablonen van de brieven en CV’s beschikbaar in CraftCV te kunnen bekijken. Daarnaast kun je alle functies gebruiken - de kleur van templates, fonts, en jouw gegevens in te vullen in de formulieren. Wil je terug naar het document op een later tijdstip om deze te bewerken - dan zul je een account moeten aanmaken. CraftCv account op de site is gratis.
Are there toll-free templates available on the website?
Yes, there are such templates. After account creation, you can download CVs labeled with a blue "Free CV" mark. The said free documents are branded with our logo, which will be visible in bottom right corner of the generated document.
How can I delete my account?
You can delete your account together with provided data by yourself. All you have to do is to enter the “My account” section of your profile and confirm the account deletion. Before doing so, you should take into account the fact that you will not be able to use the same e-mail address to register on the CraftCV website in the future.
PAYMENTS
Hoe kan ik betalen?
Op onze site kun je betalingen doen via PayPal systemen. De betaling van de diensten wordt automatisch opgenomen. Dus vrijwel direct na betaling, kun je de CV downloaden.
Are there any hidden payments?
Nope. We hate internet scammers and you can be sure to trust us.
I have made a payment. When is the system going to unlock my account?
Payment processing typically takes from 5 to 20 minutes. After payment verification, the system will automatically unlock the account.
SETS
Hoeveel CV's / Sollicitatiebrieven kan ik downloaden binnen het pakket?
In de prijs van het pakket kun je talloze CV’s /brieven te genereren. Je kunt de sjablonen en kleuren veranderen, de inhoud van de documenten aanpassen naar individuele posities.
Wordt de gekochte pakket automatisch verlengd?
Absoluut niet - de mogelijkheid om de CV’s / Brieven te downloaden verloopt. Om gebruik maken van de volledige functionaliteit van de wizard, zal je opnieuw moeten betalen via PayPal.
Wat gebeurt met mijn documenten nadat het pakket verloopt?
Samen met de geldigheid van de account verloopt de toegang tot downloaden van de documenten. Jouw documenten zullen alleen te zien zijn in de wizard preview. Om de download functie van de CV / Brief te ontgrendelen, moet je opnieuw een betaling utivoeren via overschrijving.
What are sets and what do they include?
Details relating to current prices and set types can be found at: https://craft-cv.com/en/pricing
Can I change the purchased set?
If you want to purchase a better set – you will have to pay for it (the number of available validity days in the new set will be extended by adding the remaining days left for the use of the old set to it).
DOCUMENT CREATION AND DOWNLOADING
What format will the generated CVs be in?
Our tool generates CVs in the PDF (A4) format. It has become a standard format for application documents that are sent to prospective employers. The use of the said format ensures that the file will look exactly the same as its template.
How can i open my generated PDF file?
To open a PDF file can be opened in Adobe Reader. It is usually already installed on computers. But if not you can download it here - http://get.adobe.com/pl/reader/
Why cannot I upload an image?
Check the format of the file. Our creator can handle images in the JPG and PNG formats only. File size should not exceed 2MB as well.
Can I add more sections to my CV?
Yes, you can. You can add an extra section to your template. You can name it whatever you want, for example: "Training sessions" / "Certificates" / "Achievements"
Why is my CV displaying incorrectly?
Sometimes, you will have to delete few unnecessary words or change the order of information provided. We are still improving our application and do our best to ensure that all the functions work properly. If you are still not satisfied with the way your CV looks, contact us and we will surely help you!
Can my CV have more than 1 page?
We strongly recommend your CV to be no longer than 1 page. Recruiters spend only few seconds on each CV, so you should try your hardest to include all the pieces of information relevant to the position you apply for on one page. If you, however, would like to expand your CV and add yet another page to it, just click the "show the second page" option in the generator.
Can I generate other language versions of my CV within the set?
Yes, you can. Your set incorporates the option of generating an unlimited number of documents in all languages available in the creator.
Can I change the order of sections?
Would you like some sections to be higher or to be transferred to the second page? It is easy! You can freely change the position of the majority of sections in your CV. All you have to do is to grab the headline of a given section and then move it to the desired position :)
How to change a section name in my CV?
You can change a section name at any time. Expand the section the headline of which is to be changed and click the pencil icon in the dark blue bar.
The pasted text is formatted differently from other texts. What to do?
Click the “crossed-out T” icon, which allows for the removal of text formatting. Thanks to the said action, you will make the font to be the same size and style as other chunks of text included in the CV.
Can I change the name of the “Courses and Certificates” section?
You can do so in the “Extra section“ tab. You may rename it to, for example: “Training Sessions”, “Certificates”, or “Additional information” – depending on what you want your future employer to know about you:)
Do I need to fill in all the fields?
No, you do not need to do that. You decide which sections to fill in. If you do not want a given section to be present in your CV, just click the “hide” option on it.
Can I save several versions of a CV on my account?
While choosing the Premium or Patron set, you can save up multiple versions of your document.
I have deleted a saved version of my CV. Can I restore it?
Unfortunately, there is no such possibility. Before deleting a given version of your CV/Letter, check if you truly want to remove it.
How to transfer the content of the cover letter to the next page?
1. Set your cursor in the place starting from which you would like to transfer the content.
2. Click the last icon in the “letter content” tab symbolizing a divided page.
Can I remove an image from the CV?
You can do that atany time. Choose the “Personal data” tab and click the “eye” icon…here you go!
FAQ - GET ALL THE ANSWERS
