MISCELLANEOUS
I forgot my password.
Try our "remind password" button. Then you will get your password send to your e-mail.
ACCOUNT
Est-ce que le compte dans le service est gratuit ?
Oui. La création et la possession du compte dans notre service sont complètement gratuites.
Comment puis-je éditer mon projet après une re-connexion ?
Les données que vous entrez dans le modèle sont automatiquement sauvegardées sur votre compte. Vous ne devez pas compléter les rubriques ni entrer les données à nouveau après chaque connexion. Il suffit de les entrer une seule fois et les informations seront stockées dans notre service pendant toute période de possession du compte.
Puis-je tester le Créateur sans me connecter?
Bien sûr ! Il est possible de voir tous les modèles de la lettre et du CV disponibles dans le service CraftCV sans avoir le compte. En plus, vous pouvez modifier les couleurs des modèles, les polices et compléter le contenu dans les formulaires. Si vous voulez revenir à l'édition du document ultérieurement, il faudra créer un compte gratuit.
Are there toll-free templates available on the website?
Yes, there are such templates. After account creation, you can download CVs labeled with a blue "Free CV" mark. The said free documents are branded with our logo, which will be visible in bottom right corner of the generated document.
How can I delete my account?
You can delete your account together with provided data by yourself. All you have to do is to enter the “My account” section of your profile and confirm the account deletion. Before doing so, you should take into account the fact that you will not be able to use the same e-mail address to register on the CraftCV website in the future.
PAYMENTS
Comment puis-je réaliser le paiement ?
Il est possible de réaliser les paiements par les systèm PayPal. Le paiement pour le service est comptabilisé au temps réel. Grâce à cette fonctionnalité, vous pouvez télécharger votre CV presque immédiatement après avoir effectué le paiement.
Are there any hidden payments?
Nope. We hate internet scammers and you can be sure to trust ust. For 1 payment you will get access to every feature in our service.
I have made a payment. When is the system going to unlock my account?
Payment processing typically takes from 5 to 20 minutes. After payment verification, the system will automatically unlock the account.
sets
Combien de CV / lettres de motivation puis-je télécharger dans le cadre du forfait acheté ?
Au prix du forfait vous pouvez créer d’innombrables CV (et lettres, si vous avez acheté le forfait). Vous pouvez changer de modèles, couleurs, modifier le contenu et ajuster les documents individuellement à chaque poste.
Est-ce que le forfait acheté se prolonge automatiquement?
Pas du tout - la possibilité de téléchargement des CV et lettres expire. Pour pouvoir télécharger les documents, vous devrez effectuer un nouveau paiement.
Que se passera-t-il avec mes documents (données) après l'expiration du compte?
Après l’expiration de votre compte, expirera aussi l’accès au téléchargement des documents. Vous ne pourrez voir votre document que dans l’aperçu de créateur. Afin de débloquer la fonction de téléchargement des CV et lettres, il faudra effectuer un nouveau paiement.
What are sets and what do they include?
Details relating to current prices and set types can be found at: https://craft-cv.com/en/pricing
Can I change the purchased set?
If you want to purchase a better set – you will have to pay for it (the number of available validity days in the new set will be extended by adding the remaining days left for the use of the old set to it).
DOCUMENT CREATION AND DOWNLOADING
What format will the generated CVs be in?
Our tool generates CVs in the PDF (A4) format. It has become a standard format for application documents that are sent to prospective employers. The use of the said format ensures that the file will look exactly the same as its template.
How can i open my generated PDF file?
To open a PDF file can be opened in Adobe Reader. It is usually already installed on computers. But if not you can download it here - http://get.adobe.com/pl/reader/
Why cannot I upload an image?
Check the format of the file. Our creator can handle images in the JPG and PNG formats only. File size should not exceed 2MB as well.
Can I add more sections to my CV?
Yes, you can. You can add an extra section to your template. You can name it whatever you want, for example: "Training sessions" / "Certificates" / "Achievements"
Why is my CV displaying incorrectly?
Sometimes, you will have to delete few unnecessary words or change the order of information provided. We are still improving our application and do our best to ensure that all the functions work properly. If you are still not satisfied with the way your CV looks, contact us and we will surely help you!
Can my CV have more than 1 page?
We strongly recommend your CV to be no longer than 1 page. Recruiters spend only few seconds on each CV, so you should try your hardest to include all the pieces of information relevant to the position you apply for on one page. If you, however, would like to expand your CV and add yet another page to it, just click the "show the second page" option in the generator.
Can I generate other language versions of my CV within the set?
Yes, you can. Your set incorporates the option of generating an unlimited number of documents in all languages available in the creator.
Can I change the order of sections?
Would you like some sections to be higher or to be transferred to the second page? It is easy! You can freely change the position of the majority of sections in your CV. All you have to do is to grab the headline of a given section and then move it to the desired position :)
How to change a section name in my CV?
You can change a section name at any time. Expand the section the headline of which is to be changed and click the pencil icon in the dark blue bar.
The pasted text is formatted differently from other texts. What to do?
Click the “crossed-out T” icon, which allows for the removal of text formatting. Thanks to the said action, you will make the font to be the same size and style as other chunks of text included in the CV.
Can I change the name of the “Courses and Certificates” section?
You can do so in the “Extra section“ tab. You may rename it to, for example: “Training Sessions”, “Certificates”, or “Additional information” – depending on what you want your future employer to know about you:)
Do I need to fill in all the fields?
No, you do not need to do that. You decide which sections to fill in. If you do not want a given section to be present in your CV, just click the “hide” option on it.
Can I save several versions of a CV on my account?
While choosing the Premium or Patron set, you can save up multiple versions of your document.
I have deleted a saved version of my CV. Can I restore it?
Unfortunately, there is no such possibility. Before deleting a given version of your CV/Letter, check if you truly want to remove it.
How to transfer the content of the cover letter to the next page?
1. Set your cursor in the place starting from which you would like to transfer the content.
2. Click the last icon in the “letter content” tab symbolizing a divided page.
Can I remove an image from the CV?
You can do that atany time. Choose the “Personal data” tab and click the “eye” icon…here you go!
My CV takes up more than 2 pages – what should I do?
Our CV generator allows for two A4 pages of content to be created maximally. Check if all the provided pieces of information are relevant for the position you apply for. You should limit the document to key data only. The excessive amount of words may not work in your favor. The more irrelevant pieces of information, the lower the chance that your prospective employer will read the entire CV.
FAQ
