FAQ FAQ

MISCELLANEOUS

I forgot my password.
Try our "remind password" button. Then you will get your password send to your e-mail.
I have logged in to the account via FB / Google +. Now, the said log-in method is lacking. What should I do?
If you have registered your account via FB / Google +, contact us at: hello(at)craftcv.pl We will send you a password, thanks to which you will be able to access your account. Please note that the previously provided data will not be lost :)
Why i can't change the name and date of my birth?
This prevents people from creating CVs for someone else.
How can I subscribe/unsubscribe to get a newsletter?
If you want to subscribe or unsubscribe to the newsletter just log in to your account, than go to "MY ACCOUNT". On the left side you can see a "NEWSLETTER" option, simply click on it. Here you can see a tick box. Just check or uncheck it - then hit save. When you unsubscribe, you won't get any useful information from CraftCv.
The e-mail containing the activation link has not reached me. What to do now?
If you have not received the e-mail message, you should check the SPAM folder on your e-mail account, as sometimes our mails with activation links are redirected there. If it occurs that it is not the case, please contact us. Please provide the"ACTIVATION LINK LACKING" and the e-mail address to which the account has been ascribed in the title of the message.
Can I change the e-mail address to which the account has been registered?
No, you cannot. E-mail (login) is ascribed to your account during the registration process.

ACCOUNT

¿La cuenta en el sitio CraftCV es gratuita?
Sí. Crear y tener una cuenta en nuestro sitio es totalmente gratuito.
¿Cómo puedo editar mi proyecto tras volver a iniciar sesión?
Los datos que rellenaste en la plantilla se guardan automáticamente en tu cuenta. No tienes que rellenar las secciones tras cada inicio de sesión y escribir de nuevo los datos. Es suficiente con que los escribas una vez, y durante todo el periodo en el tengas una cuenta esta información estará almacenada en nuestro sitio.
¿Puedo probar el Creador sin iniciar sesión?
¡Por supuesto! Aunque no tengas una cuenta en el sitio, puedes ver todas las plantillas de cartas de presentación y CV disponibles en el sitio CraftCV. Además, puedes cambiar los colores de las plantillas, las fuentes y rellenar el contenido de los formularios. Si quieres volver a la edición del documento más tarde, entonces será necesario crear una cuenta gratuita.
¿Puedo probar el Creador antes de comprar el paquete seleccionado?
Tras crear una cuenta puedes probar la herramienta el tiempo que necesites. Puedes ver las plantillas, las versiones de color y modificar el contenido del documento. Si quieres descargar el documento creado, entonces será necesario el pago mediante el sistema PayPal.
Are there toll-free templates available on the website?
Yes, there are such templates. After account creation, you can download CVs labeled with a blue "Free CV" mark. The said free documents are branded with our logo, which will be visible in bottom right corner of the generated document.
How can I delete my account?
You can delete your account together with provided data by yourself. All you have to do is to enter the “My account” section of your profile and confirm the account deletion. Before doing so, you should take into account the fact that you will not be able to use the same e-mail address to register on the CraftCV website in the future.

PAYMENTS

¿Cómo puedo pagar?
El sitio acepta pagos mediante el sistema PayPal. El pago del servicio es recibido en tiempo real. Gracias a esto puedes descargar el CV creado en cuanto realices el pago.
Is my payment safe?
Payu and PayPal are the safest way to pay in the internet. Using this systems you can be sure that we will get the money and you will unlock the service.
¿Puedo pagar mediante transferencia ordinaria o sms?
Por desgracia, no. Solo aceptamos pagos mediante el sistema de pago en internet PayPal.
Are there any hidden payments?
Nope. We hate internet scammers and you can be sure to trust us.
I have made a payment. When is the system going to unlock my account?
Payment processing typically takes from 5 to 20 minutes. After payment verification, the system will automatically unlock the account.

SETS

¿Cuántos CV / Cartas puedo descargar en el paquete comprado?
Dentro del precio del paquete puedes generar infinidad de CV (y cartas, si compraste el paquete Duo Elite). Puedes cambiar las plantillas, los colores, modificar el contenido y adaptar los documentos individualmente para cada puesto.
¿Se renueva solo el paquete comprado?
En absoluto - la posibilidad de descargar CV / Cartas expira. Para poder seguir descargando documentos deberás volver a realizar el pago.
¿Qué pasa con mi documento (datos) una vez transcurrido el periodo de validez de la cuenta?
Una vez transcurrido el periodo de validez de la cuenta expira el acceso a la descarga de documentos. Tu documento solo podrá ser visualizado en la vista previa del creador. Para desbloquear la función de descarga de CV/Carta será necesario un nuevo pago por transferencia.
What are sets and what do they include?
Details relating to current prices and set types can be found at: http://craft-cv.com/generator/?l=es&a=menu&p=pay2
¿Cuáles son los principios de concesión de acceso a otra persona en el paquete Duo Elite?
1. Solo puedes conceder el paquete Duo Elite una vez 2. Desde el momento de la compra tienes 14 días para activar la otra cuenta Duo Elite 3. El usuario (e-mail) que quieras añadir debe tener una cuenta en el sitio 4. El usuario que quieras añadir no puede tener un paquete activo comprado con anterioridad
Can I change the purchased set?
If you want to purchase a better set – you will have to pay for it (the number of available validity days in the new set will be extended by adding the remaining days left for the use of the old set to it).
14 days have passed and I would like to unlock another person’s Due Elite account. What to do?
Contact us! We will do our best to help you :)

DOCUMENT CREATION AND DOWNLOADING

¿Puedo ver mi CV en formato PDF antes de la compra?
Hemos facilitado la opción de descarga del CV en forma "DEMO" (con una banda y nuestro texto de protección), gracias a lo cual puedes ver el aspecto definitivo del documento descargado. ¡Comprueba cómo quedarán en el PDF el modelo elegido, la versión de color y el contenido! Para abrir los archivos PDF recomendamos el programa gratuito Acrobat Reader DC
What format will the generated CVs be in?
Our tool generates CVs in the PDF (A4) format. It has become a standard format for application documents that are sent to prospective employers. The use of the said format ensures that the file will look exactly the same as its template.
How can i open my generated PDF file?
To open a PDF file can be opened in Adobe Reader. It is usually already installed on computers. But if not you can download it here - http://get.adobe.com/pl/reader/
Why i can't upload my photo?
Check what format is your photo. CV builder can only read photos in JPG and PNG format.
Can I add more sections to my CV?
Yes, you can. You can add an extra section to your template. You can name it whatever you want, for example: "Training sessions" / "Certificates" / "Achievements"
¿Durante cuánto tiempo puedo descargar el CV?
Obtienes acceso a la funcionalidad completa de la cuenta durante 7 o 90 días (en función del paquete seleccionado) desde el momento de recepción del pago.
Why is my CV displaying incorrectly?
Sometimes, you will have to delete few unnecessary words or change the order of information provided. We are still improving our application and do our best to ensure that all the functions work properly. If you are still not satisfied with the way your CV looks, contact us and we will surely help you!
Can my CV have more than 1 page?
We strongly recommend your CV to be no longer than 1 page. Recruiters spend only few seconds on each CV, so you should try your hardest to include all the pieces of information relevant to the position you apply for on one page. If you, however, would like to expand your CV and add yet another page to it, just click the "show the second page" option in the generator.
Can I generate other language versions of my CV within the set?
Yes, you can. Your set incorporates the option of generating an unlimited number of documents in all languages available in the creator.
Can I change the order of sections?
Would you like some sections to be higher or to be transferred to the second page? It is easy! You can freely change the position of the majority of sections in your CV. All you have to do is to grab the headline of a given section and then move it to the desired position :)
The pasted text is formatted differently from other texts. What to do?
Click the “crossed-out T” icon, which allows for the removal of text formatting. Thanks to the said action, you will make the font to be the same size and style as other chunks of text included in the CV.
Can I change the name of the “Courses and Certificates” section?
You can do so in the “Extra section“ tab. You may rename it to, for example: “Training Sessions”, “Certificates”, or “Additional information” – depending on what you want your future employer to know about you:)
Do I need to fill in all the fields?
No, you do not need to do that. You decide which sections to fill in. If you do not want a given section to be present in your CV, just click the “hide” option on it.
Can I save several versions of a CV on my account?
While choosing the Premium or Duo Elite set, you can save up to 10 versions of your document.
I have deleted a saved version of my CV. Can I restore it?
Unfortunately, there is no such possibility. Before deleting a given version of your CV/Letter, check if you truly want to remove it.
How to transfer the content of the cover letter to the next page?
1. Set your cursor in the place starting from which you would like to transfer the content.
2. Click the last icon in the “letter content” tab symbolizing a divided page.
Saved CV has a “watermark”. How to remove it?
If you have not paid for a set, all your CVs will incorporate a safety watermark (except for 2 free templates). In order to be able to download the CV without a“watermark”, you have to undertake the payment for one of available Sets.
Can I remove an image from the CV?
You can do that atany time. Choose the “Personal data” tab and click the “eye” icon…here you go!
My CV takes up more than 2 pages – what should I do?
Our CV generator allows for two A4 pages of content to be created maximally. Check if all the provided pieces of information are relevant for the position you apply for. You should limit the document to key data only. The excessive amount of words may not work in your favor. The more irrelevant pieces of information, the lower the chance that your prospective employer will read the entire CV.

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