FAQ CraftCv FAQ - Get all the answers

MISCELLANEOUS

I forgot my password.
Try our "remind password" button. Then you will get your password send to your e-mail.
I have logged in to the account via FB / Google +. Now, the said log-in method is lacking. What should I do?
If you have registered your account via FB / Google +, contact us at: hello(at)craftcv.pl We will send you a password, thanks to which you will be able to access your account. Please note that the previously provided data will not be lost :)
Why cannot I change my name and date of birth?
It is our security measure, preventing users from disclosing templates and generating CVs for third parties.
Is my personal data safe?
Yes! Your personal data is 100% safe. Our service is registered in GIODO. That means that the government approves the way we storage all the data.
How can I subscribe/unsubscribe to get a newsletter?
If you want to subscribe or unsubscribe to the newsletter just log in to your account, than go to "MY ACCOUNT". On the left side you can see a "NEWSLETTER" option, simply click on it. Here you can see a tick box. Just check or uncheck it - then hit save. When you unsubscribe, you won't get any useful information from CraftCv.
The e-mail containing the activation link has not reached me. What to do now?
If you have not received the e-mail message, you should check the SPAM folder on your e-mail account, as sometimes our mails with activation links are redirected there. If it occurs that it is not the case, please contact us. Please provide the"ACTIVATION LINK LACKING" and the e-mail address to which the account has been ascribed in the title of the message.
Can I change the e-mail address to which the account has been registered?
No, you cannot. E-mail (login) is ascribed to your account during the registration process.

account

Is an account created on the CraftCV website free?
Yes, it is. Account creation and use are toll-free.
Can I edit my data?
Yes, you can edit the document easily after logging in to your account. All the provided content is automatically saved to your account. Therefore, you do not need to click the "save changes" option every single time. Thanks to the said fact, using the Creator is much easier and there is no possibility of losing the entered pieces of information.
Can I test the Creator without logging in?
Of course you can! Even if you do not have an account, you can check all letter and CV templates available at CraftCV. Moreover, you can take advantage of all the functions – especially template and font color change, as well as personal data filling. If you want to resume document edition process on a later date, then you have to create your own account. In the case of the CraftCv, account creation is totally free.
Can I test the Creator before purchasing a chosen set?
After creating your account, you can test the tool as long as you want to. You can browse templates and color schemes, as well as modify content of the document. If you want to download the created document, you will be asked to undertake a payment via PayPal system.
Are there toll-free templates available on the website?
Yes, there are such templates. After account creation, you can download CVs labeled with a blue "Free CV" mark. The said free documents are branded with our logo, which will be visible in bottom right corner of the generated document.
How can I delete my account?
You can delete your account together with provided data by yourself. All you have to do is to enter the “My account” section of your profile and confirm the account deletion. Before doing so, you should take into account the fact that you will not be able to use the same e-mail address to register on the CraftCV website in the future.

PAyments

How can i Pay for my subscription?
Our system is working with PayPal. All payments are tracked in real time so you can download your PDFs right after making the payment.
Is my payment safe?
Payu and PayPal are the safest way to pay in the internet. Using this systems you can be sure that we will get the money and you will unlock the service.
Can I pay via SMS?
Unfortunately, no. Only payments made via the PayPal platform are accepted.
Are there any hidden payments?
Nope. We hate internet scammers and you can be sure to trust us.
I have made a payment. When is the system going to unlock my account?
Payment processing typically takes from 5 to 20 minutes. After payment verification, the system will automatically unlock the account.

sets

How many CVs/Letters can I download after purchasing a set?
The purchased set allows for the generation of an unlimited number of CVs (and cover letters – if you have purchased the Duo Elite set). You can change templates, colors, content, and adjust documents for every position you would like to apply for. While providing your personal data, remember that after downloading your CV for the first time, you will lose the possibility of changing your date of birth and name.
Will my subscription auto renew?
No! Our subscription will never auto renew. Only you can decide when you want to renew your subscription.
What will happen to my documents (data) after account validity expiration?
After account validity expiration, there will be no possibility of downloading documents. Your files will be then only available for viewing within the creator. In order to unlock the CV/Letter downloading function, you will have to undertake a payment via the PayPal system.
What are sets and what do they include?
Details relating to current prices and set types can be found at: http://craft-cv.com/generator/?l=en&a=menu&p=pay2
What are the conditions to unlock Duo Elite feature for your friend?
1. You can add to your Duo Elite subscription only one person
2. After you pay for the subscription you have 14 days to unlock your friends account
3. Your friends account has to be verified on our service
4. Your friend cant have an active subscription on our service
Can I change the purchased set?
If you want to purchase a better set – you will have to pay for it (the number of available validity days in the new set will be extended by adding the remaining days left for the use of the old set to it).
14 days have passed and I would like to unlock another person’s Due Elite account. What to do?
Contact us! We will do our best to help you :)

DOCUMENT CREATION AND DOWNLOADING

Can I check my CV in the PDF form before purchasing the set?
There is the possibility of downloading the “DEMO” version of your CV (with a tag and our safety text). Thanks to it, you can check the layout of the ready-made document. Check how the chosen pattern, color scheme, and content look in the PDF form. In order to open the document, you may use the free Acrobat Reader DC software.
What format will the generated CVs be in?
Our tool generates CVs in the PDF (A4) format. It has become a standard format for application documents that are sent to prospective employers. The use of the said format ensures that the file will look exactly the same as its template.
How can i open my generated PDF file?
To open a PDF file can be opened in Adobe Reader. It is usually already installed on computers. But if not you can download it here - http://get.adobe.com/pl/reader/
Why cannot I upload an image?
Check the format of the file. Our creator can handle images in the JPG and PNG formats only. File size should not exceed 2MB as well.
Can I add more sections to my CV?
Yes, you can. You can add an extra section to your template. You can name it whatever you want, for example: "Training sessions" / "Certificates" / "Achievements"
For how long can I download PDF after buying a subscription?
It depends on the type of subscription you have bought. For Starter subscription you are enabled to download CVs for 7 days and for Premium and Duo Elite for 90 days.
Why is my CV displaying incorrectly?
Sometimes, you will have to delete few unnecessary words or change the order of information provided. We are still improving our application and do our best to ensure that all the functions work properly. If you are still not satisfied with the way your CV looks, contact us and we will surely help you!
Can my CV have more than 1 page?
We strongly recommend your CV to be no longer than 1 page. Recruiters spend only few seconds on each CV, so you should try your hardest to include all the pieces of information relevant to the position you apply for on one page. If you, however, would like to expand your CV and add yet another page to it, just click the "show the second page" option in the generator.
Can I generate other language versions of my CV within the set?
Yes, you can. Your set incorporates the option of generating an unlimited number of documents in all languages available in the creator.
Can I change the order of sections?
Would you like some sections to be higher or to be transferred to the second page? It is easy! You can freely change the position of the majority of sections in your CV. All you have to do is to grab the headline of a given section and then move it to the desired position :)
How to change a section name in my CV?
You can change a section name at any time. Expand the section the headline of which is to be changed and click the pencil icon in the dark blue bar.
The pasted text is formatted differently from other texts. What to do?
Click the “crossed-out T” icon, which allows for the removal of text formatting. Thanks to the said action, you will make the font to be the same size and style as other chunks of text included in the CV.
Can I change the name of the “Courses and Certificates” section?
You can do so in the “Extra section“ tab. You may rename it to, for example: “Training Sessions”, “Certificates”, or “Additional information” – depending on what you want your future employer to know about you:)
Do I need to fill in all the fields?
No, you do not need to do that. You decide which sections to fill in. If you do not want a given section to be present in your CV, just click the “hide” option on it.
Can I save several versions of a CV on my account?
While choosing the Premium or Duo Elite set, you can save up to 10 versions of your document.
I have deleted a saved version of my CV. Can I restore it?
Unfortunately, there is no such possibility. Before deleting a given version of your CV/Letter, check if you truly want to remove it.
How to transfer the content of the cover letter to the next page?
1. Set your cursor in the place starting from which you would like to transfer the content.
2. Click the last icon in the “letter content” tab symbolizing a divided page.
Saved CV has a “watermark”. How to remove it?
If you have not paid for a set, all your CVs will incorporate a safety watermark (except for 2 free templates). In order to be able to download the CV without a“watermark”, you have to undertake the payment for one of available Sets.
Can I remove an image from the CV?
You can do that atany time. Choose the “Personal data” tab and click the “eye” icon…here you go!
My CV takes up more than 2 pages – what should I do?
Our CV generator allows for two A4 pages of content to be created maximally. Check if all the provided pieces of information are relevant for the position you apply for. You should limit the document to key data only. The excessive amount of words may not work in your favor. The more irrelevant pieces of information, the lower the chance that your prospective employer will read the entire CV.

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